Virtual AssistantsGuest Communications
Guest Communications Virtual Assistants.
Every guest message answered and every stay coordinated, in your hours.
What is a guest communications virtual assistant?
A guest communications virtual assistant is a dedicated, bilingual remote specialist who answers your guests across Airbnb, Vrbo, Booking.com and direct channels, coordinates check-ins, cleaners and maintenance, and keeps owners updated, working inside your property management system and your SOPs, in your hours.
Talk to us about a guest communications virtual assistant- Time zone
- Real-time U.S. time zone alignment
- Language
- Bilingual English & Spanish talent
- Trust & confidentiality
- Background-checked talent & NDA protection
- Ongoing support
- Check-ins and support after the hire
What can a guest communications virtual assistant take off your plate?
Not every role covers all of this, and not everything here needs to sit with one person. We build the role around the tasks you actually need covered.
- 01
Guest messaging & inquiries
Pre-booking questions, quotes and availability across Airbnb, Vrbo, Booking.com and direct channels.
- 02
Check-in & check-out coordination
Arrival instructions, access codes, early or late requests and departure reminders.
- 03
Reservation management
Changes, cancellations, extensions and calendar sync inside your PMS.
- 04
Issue & emergency first response
Lockouts, Wi-Fi, noise or maintenance: first reply and escalation per your SOPs.
- 05
Cleaner & maintenance coordination
Turnover scheduling, clean confirmations, damage reports and vendor visits.
- 06
Reviews & reputation
Review requests, thoughtful responses and flagging recurring complaints.
- 07
Guest experience & upsells
Local recommendations, mid-stay check-ins, extra nights and late check-out offers.
- 08
Owner & team updates
Daily or weekly summaries, incident logs and clean handoff notes.
How do we find the right guest communications virtual assistant for you?
The cost of a Guest Communications Virtual Assistant depends on factors such as experience, responsibilities, schedule, and the level of support your business requires.
Rather than offering a one-size-fits-all solution, Purple helps businesses define the role and find a professional whose skills and availability match their needs.
What do you get with a dedicated guest communications virtual assistant through Purple?
- Who does the work
- One dedicated person who works only for you, not a team shared across clients.
- Availability
- Real-time, in your hours, from Latin America.
- Getting started
- The role is shaped with you before recruiting starts, and Purple guides onboarding.
- Cost structure
- One engagement through Purple, with no recruiting or office overhead on your side.
- Changing the role
- Full-time by default, part-time on request, and it adjusts as you grow.
Who benefits most from a guest communications virtual assistant?
Hosts scaling past a few listings
When every guest message still comes to your phone and response times start to slip.
Property management companies
Handling dozens or hundreds of stays a month across Airbnb, Vrbo, Booking.com and direct channels.
Co-hosts and boutique managers
Whose reviews depend on fast, warm replies and smooth check-ins they can no longer cover alone.
Operators with evening and weekend gaps
Who need someone on the inbox when guests actually write, not only during office hours.
Owners stepping out of the day-to-day
Who want the guest experience to stay consistent without being the one who answers every message.
Which tools can they work in?
Options, not a checklist: your VA works in the tools you already use, and we match the candidate to them.
- Airbnb
- Vrbo
- Booking.com
- Hospitable
- Guesty
- Hostaway
- OwnerRez
- Breezeway
- Turno
- Notion
- Slack
- ChatGPT
- Claude
What do clients ask before hiring a guest communications virtual assistant?
What does a guest communications virtual assistant do?
A guest communications VA answers your guests across every channel: pre-booking questions, check-in instructions, mid-stay requests and check-out reminders. They manage reservation changes in your property management system, give the first response when something goes wrong, coordinate cleaners and maintenance around each turnover, and keep owners updated. They work inside your PMS, your templates and your standard operating procedures.
Which platforms and property management systems do they work with?
Airbnb, Vrbo, Booking.com and direct-booking inboxes on the guest side; on the operations side, property management systems such as Hospitable, Guesty, Hostaway, OwnerRez or Lodgify, and turnover tools like Breezeway or Turno. Day to day they live in Notion, Slack or WhatsApp with your team. These are options, not a checklist: we match the candidate to the stack you already run.
Can they cover evenings, weekends and emergencies?
Yes. Coverage is shaped around your check-in hours and your guests, not around a fixed shift, so evenings and weekends are part of the conversation from the start. For emergencies such as lockouts, Wi-Fi outages or a maintenance issue, the VA follows your escalation path: you decide what they resolve on their own and what gets handed to you or a vendor immediately.
How do they keep the tone consistent with my brand?
They start from your saved replies, templates and house rules, and we agree on the voice you want: warm, concise, formal or casual. During the first weeks you review their messages and adjust; after that the templates and SOPs they help maintain keep every reply consistent. Being bilingual, they can hold that same tone in English and Spanish.
Will they coordinate my cleaners and maintenance team?
Yes. Between stays they schedule turnovers, confirm that a clean is done before the next arrival, report damage or missing items with photos, and book maintenance visits when a guest reports a problem. Everything gets logged in your tools so you and the owners can see what happened and when.
What if I am not sure exactly what I need?
That is the normal starting point. We begin by mapping what actually takes time in your week, from the guest inbox to turnover coordination, and which of those tasks a remote specialist can own. From there we shape the role and find the person who fits it, before recruiting starts. Every operation is different.
Which roles work alongside a guest communications virtual assistant?
Ready to find your guest communications virtual assistant?
Tell us what takes time in your week. We will shape the role and introduce you to the person who fits it.
Talk to us about a guest communications virtual assistant