Virtual AssistantsOperations
Operations Virtual Assistants.
Turnovers, cleaners, maintenance and supplies, coordinated so every stay is ready on time.
What is an operations virtual assistant?
An operations virtual assistant is a dedicated, bilingual remote specialist who runs the behind-the-scenes side of your short and mid-term rentals: scheduling turnovers, confirming cleans, dispatching maintenance, tracking supplies and inspections, and keeping owners informed. They work inside your property management system and your SOPs, in your U.S. business hours.
Talk to us about an operations virtual assistant- Time zone
- Real-time U.S. time zone alignment
- Language
- Bilingual English & Spanish talent
- Trust & confidentiality
- Background-checked talent & NDA protection
- Ongoing support
- Check-ins and support after the hire
What can an operations virtual assistant take off your plate?
Not every role covers all of this, and not everything here needs to sit with one person. We build the role around the tasks you actually need covered.
- 01
Turnover scheduling
Cleaner assignments matched to every check-out and check-in, with same-day turns flagged early.
- 02
Clean verification
Photo checklists, completion confirmations and re-clean requests before the next arrival.
- 03
Maintenance dispatch
Issues logged, quotes requested, vendors scheduled and followed up to closure.
- 04
Inventory & supplies
Par levels per property for linens and consumables, restock orders and cost tracking.
- 05
Inspections & quality control
Periodic property checks via checklists and photos, with recurring issues reported.
- 06
Vendor management
Cleaners, handymen and landscapers: schedules, invoices and performance tracking.
- 07
SOPs & checklists
The playbooks your team follows, written, maintained and kept current.
- 08
Owner & team reporting
Weekly operations summaries, incident logs and spend per property.
How do we find the right operations virtual assistant for you?
The cost of an Operations Virtual Assistant depends on factors such as experience, responsibilities, schedule, and the level of support your business requires.
Rather than offering a one-size-fits-all solution, Purple helps businesses define the role and find a professional whose skills and availability match their needs.
What do you get with a dedicated operations virtual assistant through Purple?
- Who does the work
- One dedicated person who works only for you, not a team shared across clients.
- Availability
- Real-time, in your hours, from Latin America.
- Getting started
- The role is shaped with you before recruiting starts, and Purple guides onboarding.
- Cost structure
- One engagement through Purple, with no recruiting or office overhead on your side.
- Changing the role
- Full-time by default, part-time on request, and it adjusts as you grow.
Who benefits most from an operations virtual assistant?
Short and mid-term rental operators
With enough turnovers that scheduling cleaners and confirming each one by hand no longer scales.
Property management companies
Coordinating cleaners, maintenance and vendors across many properties and owners.
Remote owners and co-hosts
Who are not near the properties and need someone on top of inspections, supplies and issues every day.
Operators formalizing their SOPs
Who want checklists, vendor lists and par levels kept current and actually followed.
Managers who report to owners
And need weekly operations summaries, incident logs and spend per property without building them by hand.
Which tools can they work in?
Options, not a checklist: your VA works in the tools you already use, and we match the candidate to them.
- Breezeway
- Turno
- Properly
- Hostaway
- Guesty
- Hospitable
- OwnerRez
- Notion
- Google Sheets
- Slack
- ChatGPT
- Claude
What do clients ask before hiring an operations virtual assistant?
What does an operations virtual assistant do for a short-term rental business?
An operations VA runs the behind-the-scenes side of your rentals so every stay is ready on time. They schedule turnovers around check-outs and check-ins, confirm that cleans are done with photo checklists, log maintenance issues and dispatch vendors, track linens and supplies, run periodic inspections, keep your SOPs current and send owners and your team a clear weekly summary. They work inside your property management system and your operations tools.
How do they coordinate cleaners and turnovers remotely?
Through the tools your operation already uses: turnover apps such as Breezeway, Turno or Properly, synced with the calendar in your PMS. The VA assigns each clean, flags same-day turns, confirms completion with photos before the next arrival, requests a re-clean when something is off and keeps a backup cleaner on call. Nothing depends on being physically at the property; it depends on a tight checklist and fast follow-up.
Can they handle maintenance issues and vendors?
Yes. When a guest, cleaner or inspection reports a problem, the VA logs it, requests quotes, schedules the vendor, confirms the fix and closes the ticket. You set the rules: which repairs they can approve on their own, which need your sign-off and the spend threshold that triggers it. Over time they build the vendor list, track invoices and flag recurring issues per property.
How is an operations VA different from a guest communications VA?
Guest communications is guest-facing: messages, check-in instructions, reviews. Operations is behind the scenes: cleaners, maintenance, supplies, inspections and vendors. Many rental businesses pair the two, and one person can cover both when the portfolio is small. We shape the role around what actually takes time in your week, and we place both.
Do they manage inventory and supplies?
Yes. They keep par levels per property for linens, towels, toiletries and consumables, track what cleaners report as low or missing, place restock orders with your approved suppliers and log costs so you can see spend per property. For portfolios with storage or a laundry service, they coordinate deliveries and pickups around the turnover schedule.
What if I am not sure exactly what I need?
That is the normal starting point. We begin by mapping what actually takes time in your week, from turnover scheduling to vendor follow-ups, and which of those tasks a remote specialist can own. From there we shape the role and find the person who fits it, before recruiting starts. Every operation is different.
Which roles work alongside an operations virtual assistant?
Ready to find your operations virtual assistant?
Tell us what takes time in your week. We will shape the role and introduce you to the person who fits it.
Talk to us about an operations virtual assistant