Virtual AssistantsConcierge
Concierge Virtual Assistants.
Someone who looks after your guests the way you would if you had the time.
What is a concierge virtual assistant?
A concierge virtual assistant is a dedicated, bilingual remote professional who looks after your guests before and during their stay. They send a warm welcome, share local recommendations, help with restaurant and activity bookings, take care of special requests and check in to make sure everything is going well. They work inside your property management system, in your hours.
Talk to us about a concierge virtual assistant- Time zone
- Real-time U.S. time zone alignment
- Language
- Bilingual English & Spanish talent
- Trust & confidentiality
- Background-checked talent & NDA protection
- Ongoing support
- Check-ins and support after the hire
What can a concierge virtual assistant take off your plate?
Not every role covers all of this, and not everything here needs to sit with one person. We build the role around the tasks you actually need covered.
- 01
Pre-arrival welcome
A friendly message before check-in with directions, access details and a couple of ideas for the first evening.
- 02
Local recommendations
Places to eat, things to do and spots locals love, chosen with each guest in mind.
- 03
Reservations & experiences
Help booking a table, a tour or a ride, so guests can simply enjoy the trip.
- 04
Upsells & extras
Early check-in, late checkout, a mid-stay clean or a welcome basket, offered kindly when it is useful to the guest.
- 05
Special requests
Birthdays, anniversaries, a crib for the baby or a pet-friendly setup, arranged with your local vendors.
- 06
Mid-stay check-ins
A short note during the stay to ask how things are going and to help if something is missing.
- 07
Guidebook & house manual
Your welcome guide kept clear and up to date, from the Wi-Fi to the best coffee nearby.
- 08
Post-stay follow-up
A thank-you message after checkout and an open door for the next visit.
How do we find the right concierge virtual assistant for you?
The cost of a Concierge Virtual Assistant depends on factors such as experience, responsibilities, schedule, and the level of support your business requires.
Rather than offering a one-size-fits-all solution, Purple helps businesses define the role and find a professional whose skills and availability match their needs.
What do you get with a dedicated concierge virtual assistant through Purple?
- Who does the work
- One dedicated person who works only for you, not a team shared across clients.
- Availability
- Real-time, in your hours, from Latin America.
- Getting started
- The role is shaped with you before recruiting starts, and Purple guides onboarding.
- Cost structure
- One engagement through Purple, with no recruiting or office overhead on your side.
- Changing the role
- Full-time by default, part-time on request, and it adjusts as you grow.
Who benefits most from a concierge virtual assistant?
Boutique and luxury rental operators
Your guests expect a personal touch, and you want every one of them to feel it.
Hosts who care about their reviews
You know the small gestures are what guests remember and write about.
Operators who want to offer extras
You would like to offer early check-ins or experiences, but nobody has the time to do it well.
Property managers with a busy inbox team
Your team answers every question and would love help going one step further.
Direct-booking brands
You want guests to come back to you, and that starts with how they were treated.
Which tools can they work in?
Options, not a checklist: your VA works in the tools you already use, and we match the candidate to them.
- Hospitable
- Guesty
- Hostaway
- OwnerRez
- Streamline
- Breezeway
- Touch Stay
- Hostfully
- OpenTable
- Viator
- Google Maps
- Canva
- ChatGPT
- Claude
What do clients ask before hiring a concierge virtual assistant?
What does a concierge virtual assistant do for a short-term rental?
A concierge VA looks after your guests from the moment they book until after they leave. They send a welcome message with directions and a few suggestions, share local tips, help book restaurants, tours or transport, take care of special requests like a birthday surprise or a crib, offer extras such as early check-in when they are helpful, and check in during the stay. Everything is noted in your property management system, so your team always knows what was offered and arranged.
How is a concierge different from a guest communications VA?
They work closely together. A guest communications VA answers questions, coordinates check-ins and keeps the inbox moving. A concierge goes a little further and thinks about what would make the stay better for that particular guest. Many operators start with guest communications and add a concierge later. In a smaller operation one person can do both, and we are happy to shape the role that way.
Can they sell upsells and extras?
Yes. Early check-in, late checkout, mid-stay cleans, welcome baskets and local experiences can all be offered by your concierge. You decide the prices and the rules. They offer each extra at a moment when it is useful to the guest, add it in your PMS or upsell tool, and keep track of what guests choose so you can see what they value.
Do they need to know my city?
They will get to know it. We start with the recommendations you already give and what your guests have loved in past reviews. From there your concierge builds a guide to restaurants, activities, transport and neighborhoods, and keeps it fresh as guests share what they enjoyed. After a few weeks they know your area well enough to give advice guests can trust.
Which tools do concierge VAs work in?
They work in the tools you already use. Usually that means your property management system, such as Hospitable, Guesty, Hostaway, OwnerRez or Streamline, a digital guidebook like Touch Stay or Hostfully, and the channels your guests prefer: platform messages, WhatsApp, email or phone. We look for a candidate who is comfortable with your setup.
I do not know exactly what I need. Where do we start?
That is the normal starting point. We begin by mapping what actually takes time in your week and which of those guest touchpoints a remote professional can own, from the welcome message to the review follow-up. From there we shape the role and find the person who fits it, before recruiting starts. Every operation is different.
Which roles work alongside a concierge virtual assistant?
Ready to find your concierge virtual assistant?
Tell us what takes time in your week. We will shape the role and introduce you to the person who fits it.
Talk to us about a concierge virtual assistant